Customer Service Specialist, Italian Speaker

📋 Description

• Manage both incoming and outgoing customer service calls as well as case management.

• Act as the initial point of contact for homeowners utilizing a booking platform.

• Deliver prompt, high-quality support to customers, particularly during escalated situations.

• Document, categorize, and follow up on all customer interactions.

• Keep precise records of call history and resolutions.

• Evaluate call data and relay customer feedback.

• Stay informed about updates to processes and platform changes.

• Work collaboratively with internal and external teams through clear, documented communication.

⛳️ Requirements

• Proficient in Italian (C2 level) and fluent in English.

• Demonstrated experience in customer service.

• Capable of multitasking between live calls and case management.

• Strong computer literacy and familiarity with online operations.

• Experience managing both inbound and outbound customer interactions.

• Ability to communicate clearly, empathetically, and professionally under pressure.

• Nice to Have:

• Experience with Zendesk or comparable ticketing systems.

• Familiarity with Slack or other online team collaboration tools.

• Background in the online travel sector.

• Technical support experience in electronics, machinery, or industrial fields.

• Proficient in Salesforce and standard office applications.

🏝️ Benefits

• 100% Remote Work.

• Flexible, project-based assignments.

• Long-term collaboration opportunities.

• Career development and learning paths.

• Gamification program (performance-based bonuses and paid holiday hours).