Customer Service Specialist – Greek Speaker

📋 Description

• Manage both inbound and outbound customer service communications along with case management.

• Act as the initial point of contact for homeowners utilizing a booking platform.

• Deliver prompt, high-quality support to customers, particularly during escalated situations.

• Record, categorize, and follow up on all customer engagements.

• Keep precise records of call histories and their resolutions.

• Evaluate call data and relay customer feedback.

• Stay informed about updates to processes and platform modifications.

• Work collaboratively with internal and external teams through effective, documented communication.

⛳️ Requirements

• Proficient in Greek (C2 level) and fluent in English.

• Demonstrated experience in customer service.

• Ability to juggle live calls and case management efficiently.

• Strong computer skills and experience in online environments.

• Experience with both inbound and outbound customer interactions.

• Capable of clear, empathetic, and professional communication, even under pressure.

• Nice to Have: Experience with Zendesk or similar ticketing systems.

• Nice to Have: Familiarity with Slack or other online team collaboration tools.

• Nice to Have: Background in the online travel sector.

• Nice to Have: Technical support experience in electronics, machinery, or industrial fields.

• Nice to Have: Proficiency in Salesforce and standard office software.

🏝️ Benefits

• Fully remote work opportunities.

• Flexible, project-based assignments.

• Long-term collaboration possibilities.

• Opportunities for career development and learning pathways.

• Gamification program that includes performance-based bonuses and paid holiday hours.