Customer Service Specialist, Dutch Speaker

📋 Description

• Manage both inbound and outbound customer service calls along with case management.

• Act as the primary point of contact for homeowners utilizing a booking platform.

• Deliver prompt and high-quality support to customers, particularly during escalations.

• Document, categorize, and follow up on all customer interactions.

• Keep precise records of call histories and resolutions.

• Evaluate call data and relay customer feedback.

• Remain informed about updates in processes and platform changes.

• Work collaboratively with internal and external teams through clear and documented communication.

⛳️ Requirements

• Proficient in Dutch (C2 level) and fluent in English.

• Demonstrated experience in customer service.

• Capacity to juggle live calls and case management simultaneously.

• Strong computer skills and experience working in an online environment.

• Experience in managing both inbound and outbound customer interactions.

• Ability to communicate clearly, empathetically, and professionally under pressure.

• Nice to Have: Experience with Zendesk or similar ticketing systems.

• Nice to Have: Familiarity with Slack or other online team collaboration tools.

• Nice to Have: Background in the online travel sector.

• Nice to Have: Experience in technical support within electronics, machinery, or industrial fields.

• Nice to Have: Proficiency in Salesforce and standard office applications.

🏝️ Benefits

• 100% Remote Work

• Flexible, project-based assignments

• Long-term collaboration opportunities

• Career development and learning paths

• Gamification program (performance-based bonuses and paid holiday hours)

• Training is compensated