Customer Service Specialist, Bilingual Spanish Preferred

This is a fully remote position, open to applicants in Florida, +1 more location.

📋 Description

• Deliver prompt, efficient, accurate, and professional service to both customers and potential clients.

• Emphasize customer retention and satisfaction.

• Assist both consumer and commercial customers with inquiries regarding account information, issues, concerns, account maintenance, and general inquiries.

• Comply with Bank Secrecy Act regulations and organizational policies and procedures.

• Provide professional customer service across all communication channels.

• Research and address customer inquiries while fulfilling service requests.

• Maintain up-to-date knowledge of banking products, programs, services, and promotions.

• Identify root causes of customer service issues and resolve routine problems, escalating complex issues to supervisors as necessary.

• Deliver service to callers across multiple queues.

• Efficiently and accurately handle account service and maintenance requests.

• Keep precise documentation of calls.

• Identify customer needs and recommend suitable bank products and services.

• Execute other projects and responsibilities as assigned.

⛳️ Requirements

• Proficient in computer use and Microsoft Office applications.

• Capable of effectively and persuasively communicating, using proper language and grammar in a professional context.

• Skilled in planning, organizing, and prioritizing tasks.

• Highly motivated team player with the ability to develop and sustain collaborative relationships.

• Competent in analyzing and documenting detailed information.

• Comprehensive knowledge of banking policies, procedures, products, and services.

• Proven commitment to quality customer service with the ability to meet or exceed service objectives.

• Capable of delivering a high level of interactive service, fostering relationships, and addressing identified needs.

• Proficient in researching, analyzing, identifying viable options, drawing sound conclusions, presenting findings, and making thoughtful recommendations.

• Preferably 1 or more years of customer service or call center experience.

• Preferably 1 or more years of experience in financial services or a related field.

• High school diploma or GED is required.

• A bachelor's degree is preferred, or equivalent education and related training or experience is required.

• Bilingual in Spanish is preferred.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Life Insurance provided at no extra cost to employees.

• Accidental Death & Dismemberment Coverage.

• Long-Term Disability Coverage.

• Paid Sick and Vacation Leave.

• 11 Holidays.

• Volunteer/Service Day.

• Employee Stock Purchase Plan.

• 401(k) Retirement Plan.

• Ameris Bank matches 50% of your first 8% contributions to the plan.

• Flexible Spending Accounts.

• Health Savings Account.

• Health Reimbursement Arrangement.

• Supplemental Life & Other Insurance Plans.

• Identity Theft Protection.

• Pet Insurance.

• Legal Insurance.

• Employee Assistance Program.

• Employee Advocacy Program.

• Tickets at Work (Entertainment discounts for Ameris Bank Employees).

• AT&T Employee Discount.

• Wellness Discounts for Medical Premiums and Other Rewards.

• Employee Referral Incentive.

• Education Assistance.

• Employee Resource Groups.

• Free Interest Checking.

• Free Safe Deposit Box.

• Free Money Orders, Travelers’ Checks, and Cashier Checks.

• Discount on Mortgage Origination Fee.

• Free Online Banking and Free Unlimited Online Bill Payment.

• Employee Banking Perks.