Customer Service Specialist

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Engage with clients via chat and assist them in resolving any technical issues related to our service in English;

• Provide guidance to clients regarding subscription differences and refund queries;

• Manage up to three client chats simultaneously;

• Follow all necessary instructions to deliver high-quality services.

⛳️ Requirements

• Proficiency in English (both spoken and written) at a B1 level or higher;

• Basic computer skills and an understanding of modern systems and services at a user level;

• Quick adaptability to changes and multitasking abilities;

• Ability to organize time effectively for remote work;

• Experience in customer support or billing support teams;

• Familiarity with Zendesk and Zendesk Chat. Knowledge of this software will greatly ease your onboarding process.

🏝️ Benefits

• Remote work format. You can work from anywhere in Ukraine and around the world;

• 20 days of paid vacation per year;

• Unlimited sick leave days with a doctor's note;

• Medical insurance;

• Fixed schedule consisting of 3 working days and 3 days off: Morning 07:00 - 17:00, Evening 15:00 - 00:00, Night 23:00 - 07:00;

• Guaranteed breaks of 1 hour for each shift;

• Bonuses for additional shifts;

• Competitive monetary compensation;

• Career opportunities for developing your professional skills.