Customer Service Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Provide support to QVC by handling inbound customer calls.

• Assist customers by resolving issues and de-escalating complex situations.

• Promote products and enhance sales while managing a high volume of calls.

• Manage a significant number of inbound customer inquiries.

• Offer additional products during each customer interaction.

• Personalize the customer experience by addressing questions and concerns.

• Confirm refunds, process payments, place orders, and analyze account information.

• Report to a designated Customer Service Supervisor.

⛳️ Requirements

• At least 12 months of experience in customer service.

• Maintain a distraction-free workspace while working from home.

• Adapt to learning and functioning within a virtual environment.

• Communicate effectively using various styles.

• Navigate through multiple systems and screens proficiently.

• Adhere to QVC's computer system requirements.

• Troubleshoot personal technical issues, collaborating with IT as necessary.

• Availability to work on weekends, holidays, and additional hours as needed.

🏝️ Benefits

• Competitive salary.

• Paid time off.

• Employee assistance program.

• Parental leave.

• Paid volunteer hours.

• Company discounts.

• Health care benefits starting on day one.

• 401(k) plan.

• Tuition reimbursement benefits.