Call Center Representative – Customer Support

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage inbound communications for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account requirements, and product support

• Utilize guided systems and resources to ensure the delivery of exceptional customer service while upholding professionalism, accuracy, and brand consistency

• Offer flexible scheduling options once certified, along with opportunities for growth within the role

⛳️ Requirements

• High school diploma or GED is required

• Candidates must be at least 18 years old

• Must be authorized to work in the United States

• U.S. residency required (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Ability to adhere to detailed processes and meet performance standards

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and online tools

• Capacity to work independently and stay accountable to established schedules

• Preferred: Previous experience in a call center or customer service setting

• Bilingual skills (Spanish/English) preferred but not mandatory

• Familiarity with phone-based or computer-based support environments

🏝️ Benefits

• Options for flexible scheduling after certification

• Compensated training provided upon successful client certification

• W2 employment framework offering payroll, protections, and job stability

• Paid time off along with optional supplemental insurance (Aflac)

• Telehealth services for households via MDLive

• Opportunities for performance-based incentives

• Pathways for career advancement into support, quality assurance, and leadership positions