Field Support Representative

This is a fully remote position, open to applicants in Denmark.

📋 Description

• Collaborate closely with Field Sales Professionals and Customer Support to formulate strategies aimed at sustaining and expanding Customer Accounts.

• Install, onboard, and provide training to staff in clinics on the use of IDEXX products and services.

• Offer onsite technical support as required.

• Conduct daily visits to customers in the field and participate in customer events/tradeshows.

• Act as a genuine IDEXX Ambassador and a reliable advisor for customers.

• Record customer visits and interactions; relay customer requirements for additional products and services.

⛳️ Requirements

• At least three (3) years of experience in a veterinary clinic, with a background in training and/or practice management strongly preferred.

• Strong communication and collaboration skills with customers, management, and colleagues.

• Capability to foster robust partnerships with customers and peers.

• Exceptional planning and prioritization abilities in a fast-paced environment.

• Proficient listening skills to identify customer needs and modify approach as needed.

• Comfortable with learning and utilizing technology such as computers, tablets, and smartphones.

• Experience in computer networking is preferred.

• Proficiency in both Danish and English.

🏝️ Benefits

• Competitive compensation package with the potential for an annual bonus.

• Pension plan contributions covered by IDEXX.

• Medical insurance coverage.

• On-the-job training and opportunities for career advancement.

• Additional perks include, but are not limited to, paid volunteer days, the ThanXX recognition program, and more.