Customer Support Coordinator

This is a fully remote position, open to applicants in Spain.

📋 Description

• Comprehend customers' business needs and objectives to effectively address their requirements

• Assist with administrative and financial functions for EMEA accounts

• Manage internal Purchase Orders (entering them into relevant Sales and Operations tools)

• Aid in the reconciliation of invoices with received orders

• Oversee vendor platform management, ensuring updated documentation and compliance with customer standards

• Assist in Commercial and marketing efforts for EMEA accounts

• Collaborate with the GTM team to prepare for essential client meetings

• Relay customer needs and feedback to internal teams through the customer listening initiative

• Address non-conformities and ensure the implementation of corrective measures

• Facilitate customer onboarding and setup processes

• Provide ongoing customer training as necessary

• Work closely with sales, marketing, and product teams

• Partner with the technical support team to resolve customer issues promptly

• Maintain processes to track key customer success metrics

⛳️ Requirements

• Bachelor's degree preferred

• 3-5 years of experience in a dynamic work environment

• Experience assisting customers through email, live chat, phone, and video conferencing

• Exceptional verbal and written communication skills in English; proficiency in additional languages (e.g., German, French, Spanish) is highly advantageous

• Strong problem-solving capabilities with the ability to investigate concerns and deliver timely solutions

• Capacity to manage multiple priorities while ensuring attention to detail

• Comfortable working independently in a remote or virtual setting

• Customer-oriented mindset characterized by empathy, patience, and professionalism

• Strong organizational and time management abilities

• Proficient with Google Sheets and Excel, as well as sound data management practices

• Familiarity with Salesforce CRM and sales tracking tools is a plus

• Ability to troubleshoot basic technical issues and appropriately escalate complex cases

• Eager to learn new software and internal systems rapidly

• Capable of establishing and nurturing positive relationships with customers

• Willingness to travel when necessary

🏝️ Benefits

• Competitive salary ranging from 35,000 to 40,000 EUR per year plus eligibility for an MBO incentive plan

• Statutory Health Benefits

• Social Security

• Sick Leave

• Autonomy and opportunities for upward mobility

• A diverse, equitable, and inclusive culture: a place where your voice is valued