Customer Service Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Provide expert guidance and support to service providers, repair centers, retail partners, and end consumers related to customer service issues.

• Manage and coordinate warranty, statutory liability, and goodwill claims.

• Oversee spare parts management, ensuring customer-focused and timely processing.

• Record, process, and track orders within the Service division.

• Coordinate and address customer and service inquiries with internal specialist departments and external service partners.

• Assist in resolving both technical and organizational challenges.

• Ensure professional communication with partners and customers.

• Support the organization and delivery of training sessions for retail partners and service technicians.

• Contribute to the ongoing optimization of service processes and workflows.

⛳️ Requirements

• Completed commercial apprenticeship or an equivalent qualification.

• Initial professional experience in sales, customer service, or a similar organizational role, preferably in a technical setting.

• Excellent knowledge of MS Office, especially Outlook, Word, Excel, and PowerPoint.

• Proficient in written and spoken German and/or English.

• Proactive, structured, and independent approach to work.

• High standards of quality and reliability.

• Strong organizational and coordination abilities.

• Sharp sense of priorities.

• Confident and courteous demeanor when interacting with managers, staff, customers, and business partners.

🏝️ Benefits

• Comprehensive onboarding program.

• Secure position.

• Fair and appropriate compensation.

• Flexible working hours.

• Option to work remotely.

• Opportunities for personal development.

• Modern work environment.

• Collaborative team atmosphere.