Customer Service Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide exceptional customer service for Osprey BtoB (through email & phone) to retail partners.

• Collaborate closely with the regional sales team to pinpoint risks and implement necessary actions.

• Ensure the efficient and accurate processing of customer orders.

• Assist with inquiries regarding stock availability and pricing primarily via email.

• Oversee retail customer orders from the initial entry until the final invoicing stage.

• Coordinate with sales representatives concerning customer accounts, inquiries, and order-related issues.

• Supply and interpret data and customer performance metrics for the sales team.

• Document order values and cancellations in the appropriate internal logs.

• Communicate with customers regarding deliveries, including the arrangement of booking slots if necessary.

• Daily monitor orders in the system prior to the season.

⛳️ Requirements

• A minimum of 2 years’ experience in B2B customer service (experience in the FMCG sector is preferred).

• Familiarity with logistics, transportation, and order management processes.

• Proficient in English (both spoken and written), with French as an additional asset.

• Enthusiasm for joining a mid-sized but rapidly growing company with dynamic brands!

• Self-motivated individual who demonstrates initiative, problem-solving skills, and effective communication, with a customer-centric and results-driven approach.

• Degree or equivalent experience in Customer Service, B2B Sales, Logistics, or Operations.

🏝️ Benefits

• Competitive salary package based on experience and skills.

• Flexible working policy regarding hours and remote work options.

• Enhanced flexible days package after one year of service.

• Access to Perkbox.

• Modern office environment with collaborative workspaces.

• Employee assistance counseling hotline.

• Discounts on all EMEA products for employees.

• Opportunities for Lunch and Learns.

• Company closure during the holiday season between Christmas and New Year’s.

• Employee Stock Purchase Plan.

• Opportunity to work in an international, diverse, and inclusive setting!