Customer Service Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately manage customer returns, repairs, replacement orders, exchanges, and upgrade transactions within defined service timelines.

• Oversee domestic, Canadian, and international return and swap orders.

• Provide timely updates and support for customer and internal inquiries related to orders.

• Track and manage RGA workflows, backorders, and support requests.

• Work collaboratively with Customer Service, Technical Support, Quality, Logistics, and Operations teams to address transactional and service-related issues.

• Keep precise records, documentation, and tracking tools for compliance, visibility, and informed operational decision-making.

• Recognize opportunities for process improvements, minimize inefficiencies, and enhance experiences for both customers and employees.

⛳️ Requirements

• Required: High school diploma or equivalent.

• Minimum of 2 years of experience in customer service, order management, returns processing, operations, logistics, or a related support function.

• Excellent organizational abilities to accurately manage multiple priorities.

• Strong written and verbal communication skills, with a focus on customer-oriented problem-solving.

• Proficient in Microsoft Office applications, especially Excel and Outlook.

• Capacity to learn new systems, navigate various business processes, and work independently while contributing to a team environment.

• Proven attention to detail and dedication to producing high-quality, accurate work.

• Preferred: Experience with ERP or order management systems like JD Edwards (JDE).

• Preferred: Background in supporting RGA, repairs, product returns, or operations related to medical devices.

• Preferred: Experience in serving domestic and international customers within a high-volume operational context.

• Preferred: Familiarity with global order processing and support across regions such as Latin America, Europe, the Middle East, Africa, and Asia-Pacific.

• Preferred: Experience in identifying process improvement opportunities and implementing solutions for efficiency and customer service.

• Preferred: Ability to offer cross-functional support and act as a backup resource across operational processes.

🏝️ Benefits

• Medical and dental coverage beginning on day one.

• Basic life insurance.

• Accident insurance.

• Short-term and long-term disability insurance.

• Business travel accident insurance.

• Employee Stock Purchase Plan (ESPP) featuring discounted company stock.

• 401(k) Retirement Savings Plan with employee contributions and company matching.

• Flexible Spending Accounts.

• Educational assistance programs.

• Paid holidays.

• Paid time off ranging from 20 to 35 days based on tenure.

• Family and medical leaves of absence.

• Paid parental leave.

• Commuting benefits.

• Employee Discount Program.

• Employee Assistance Program (EAP).

• Childcare benefits.