Customer Service, Spanish, Basque

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Assist members with inquiries related to their accounts, billing, and technical issues.

• Provide clear explanations of features and deliver prompt, courteous solutions.

• Ensure that every customer interaction is a positive experience.

• Represent one of the world's premier streaming services and support members in enjoying their favorite shows.

⛳️ Requirements

• Proficient in Spanish (Castilian) and Basque.

• English proficiency at B2 level.

• Comfortable navigating technology and digital platforms.

• Availability for 24/7 rotating shifts, including nights, weekends, and holidays.

• Residing in mainland Portugal.

• EU work authorization is required.

🏝️ Benefits

• 100% remote work, eliminating daily commuting.

• Monthly holiday and Christmas allowances.

• Meal allowance of €7 for each working day.

• Health insurance coverage starting from day one.

• Two weeks of paid training conducted in English.

• A clear pathway to securing a permanent contract.

• Opportunity to work with one of the most recognized entertainment brands globally.