Customer Service & Social Media Representative

This is a fully remote position, open to applicants in Germany.

📋 Description

• Addressing customer inquiries through Amazon, Shopify, and email.

• Collaborating with the team to resolve complaints, handle returns, and manage warranty cases.

• Overseeing and replying to product reviews and ratings.

• Developing and updating response templates and an FAQ section.

• Managing social media platforms, including posting, community interaction, and responding to comments and messages.

• Collaborating with the marketing team to create and schedule content.

• Keeping an eye on trends and competitors while generating content ideas.

• Assisting in the analysis of key metrics such as reach, engagement, and response times.

⛳️ Requirements

• Proficient in German, both written and verbal.

• Some experience in customer service, social media, or e-commerce; candidates looking to switch careers are encouraged to apply.

• Comfortable using common digital tools.

• Familiarity with Amazon, Shopify, or social media tools is advantageous.

• Ability to work independently with a structured and reliable approach.

• A strong command of language, an understanding of brand tone, and professionalism.

• Possess personal technical equipment (laptop, stable internet) to enable remote work.

🏝️ Benefits

• 100% remote — enjoy the flexibility to work from anywhere.

• Flexible working hours on a part-time or mini-job basis, accommodating studies or family obligations.

• Flat hierarchies, quick decision-making processes, and direct access to the founders.

• Genuine responsibility from day one, with the opportunity to grow alongside a scaling brand.

• Organized onboarding with clear processes (SOPs) and digital tools.