Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients’ products and services

• Deliver exceptional service with a courteous, professional demeanor

• Assist customers with holiday orders, including fruit baskets and steaks

• Handle a significant volume of incoming or outgoing calls promptly

• Resolve customer inquiries and concerns via phone, email, and/or chat

• Adhere to communication guidelines for various topics

• Assess customer needs, clarify details, research, and offer solutions or alternatives

• Utilize company and client resources to effectively manage calls

• Promote products when opportunities present themselves

• Transition between tasks seamlessly while maintaining efficiency and composure

• Ensure punctuality and attendance for all scheduled shifts

• Maintain a positive and professional demeanor during customer interactions

• Participate in cross-training as needed

⛳️ Requirements

• A minimum of 3–6 months of customer service or support experience is preferred

• Previous 3–6 months of experience in a call center or office setting is advantageous

• Basic computer proficiency

• Quick learner with the ability to work autonomously

• Strong verbal communication skills along with active listening capabilities

• Must be at least 18 years old

• Background check required in compliance with state and federal regulations

• Must supply own equipment and workspace

• Verified secure, reliable, dedicated high-speed internet connection

• Dedicated workspace equipped with a desk, chair, electrical outlet, and direct LAN connection

• Intel® Core™ i5-8250U Series processor or higher

• 8GB RAM on Windows 10 or higher (64-bit)

• Screen resolution of 1280x768 or greater; one monitor required, dual monitors preferred

• USB headset

• Laptop or desktop is necessary; Chromebooks, netbooks, or tablets are not permitted

• Up-to-date antivirus software installed and recent scan conducted

• Firewall must be enabled

• Must reside in one of the specified eligible U.S. states

🏝️ Benefits

• Shift differential of an extra $1/hr for night and weekend shifts

• Paid training, typically lasting 1–3 days

• Opportunity to transition to regular full-time or part-time employment based on attendance, performance, and business needs

• Remote work-from-home arrangement

• Seasonal temporary position offering 20–40 hours per week