Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients’ products and services.

• Deliver exceptional service with a friendly and professional demeanor.

• Assist customers with holiday orders, including fruit baskets and steaks.

• Handle a significant volume of inbound or outbound calls promptly.

• Resolve customer inquiries and concerns about products and services via phone, email, and/or chat.

• Adhere to communication scripts tailored for various topics.

• Recognize customer needs, clarify details, research, and offer solutions or alternatives.

• Utilize company and client resources to manage calls accurately.

• Promote additional products when suitable opportunities arise.

• Transition smoothly between tasks while maintaining composure.

• Ensure punctuality and consistent attendance during scheduled hours.

• Maintain a positive and professional attitude in all customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or customer support.

• Previous experience in a call center or office environment is advantageous.

• Basic computer proficiency is required.

• Ability to learn rapidly and work autonomously.

• Strong verbal communication skills and active listening abilities are essential.

• Must be at least 18 years old.

• A background check is mandatory in compliance with state and federal regulations.

• Must provide personal equipment and a suitable workspace.

• Reliable, high-speed internet service that is secure and dedicated is required.

• A designated workspace with a desk, chair, electrical outlet, and direct LAN connection is necessary.

• An Intel Core i5-8250U processor or better is required.

• 8GB of memory on Windows 10 or higher, 64-bit is required.

• Screen resolution must be 1280x768 or higher; one monitor is mandatory, dual monitors are preferred.

• A USB headset is required.

• A laptop or desktop is necessary; Chromebooks, netbooks, and tablets are not acceptable.

• Up-to-date antivirus software must be installed, with a recent scan completed.

• Firewall must be enabled.

🏝️ Benefits

• Shift differential: an additional $1/hr for night shifts and weekends.

• Paid training, typically spanning 1–3 days from 8:00 AM to 5:00 PM CST.

• Opportunity to transition to regular full-time or part-time employment based on attendance, performance, and business needs.

• Remote work position.

• Flexible opportunities for cross-training.