Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients' products and services

• Deliver exceptional service with a courteous and professional demeanor

• Support clients with holiday orders, ranging from fruit baskets to premium steaks

• Handle a significant volume of inbound or outbound calls promptly

• Respond to customer inquiries and resolve concerns via phone, email, and/or chat

• Adhere to communication scripts for various topics

• Assess customer needs, clarify details, research, and offer solutions or alternatives

• Utilize company and client resources to address calls accurately

• Promote additional products when opportunities arise

• Transition between tasks smoothly while maintaining composure

• Ensure punctuality and attendance according to schedule

• Maintain a positive and professional tone in customer interactions

• Participate in cross-training as needed

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or customer support

• Previous experience in a call center or office environment is an advantage

• Basic computer proficiency

• Ability to learn quickly and work independently

• Excellent phone and verbal communication skills, along with active listening abilities

• Applicants must be at least 18 years old

• Background check mandated in compliance with state and federal regulations

• Must supply personal equipment and workspace

• Confirmed secure, reliable, and dedicated high-speed internet connection

• Designated workspace with a desk, chair, electrical outlet, and direct LAN connection

• Intel Core i5-8250U Series processor or superior

• 8GB RAM on Windows 10 or higher, 64-bit system

• Minimum screen resolution of 1280x768

• One monitor is required; dual monitors are preferred

• USB headset is necessary

• A laptop or desktop is required; Chromebooks, netbooks, or tablets are not acceptable

• Current antivirus software with a recent scan is essential

• Firewall must be enabled

🏝️ Benefits

• Shift differential: an additional $1/hr for evening and weekend shifts

• Paid training, typically ranging from 1 to 3 days

• Opportunity to transition to regular full-time or part-time employment based on attendance, performance, and business needs

• Work-from-home arrangement available