Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients’ products and services.

• Deliver exceptional, helpful, and professional customer service.

• Aid clients with seasonal holiday orders, such as fruit baskets and steaks.

• Handle a significant volume of inbound and outbound calls promptly.

• Resolve customer inquiries and concerns about products and services through phone, email, and/or chat.

• Adhere to communication scripts for various topics.

• Assess customer needs, clarify information, conduct research, and offer solutions or alternatives.

• Utilize company and client resources to effectively manage calls.

• Promote additional products when opportunities present themselves.

• Seamlessly transition between tasks while maintaining composure.

• Ensure punctuality and consistent attendance during scheduled hours.

• Maintain a positive and professional demeanor in all customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or customer support.

• Previous 3–6 months of experience in a call center or office setting is advantageous.

• Basic proficiency with computer systems.

• Quick learner capable of working independently.

• Excellent phone and verbal communication skills, along with active listening abilities.

• Must be at least 18 years old.

• Background check necessary in compliance with state and federal regulations.

• Must supply own equipment and work area.

• Verified, secure, reliable, and dedicated high-speed internet connection required.

• Established workspace with a desk, chair, electrical outlet, and direct LAN connection.

• Processor must be Intel Core i5-8250U Series or better.

• 8GB of memory on Windows 10 or higher, 64-bit required.

• Screen resolution of 1280x768 or higher; one monitor is mandatory, dual monitors are preferred.

• USB headset is necessary.

• A laptop or desktop computer is required; Chromebooks, netbooks, and tablets are not acceptable.

• Up-to-date antivirus software must be installed and a recent scan completed.

• Firewall must be enabled.

🏝️ Benefits

• $1/hour shift differential for night and weekend shifts.

• Paid training, usually lasting 1–3 days.

• Opportunity to transition to regular full-time or part-time employment based on attendance, performance, and business needs.

• Work-from-home arrangement available.

• Seasonal temporary position offering 20–40 hours per week.