Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to telephone inquiries from customers about the products and services offered by clients.

• Deliver exceptional, helpful, and professional customer service.

• Assist customers with holiday orders, including items such as fruit baskets and steaks.

• Handle a significant volume of inbound and outbound calls promptly.

• Resolve customer inquiries and concerns via phone, email, and/or chat.

• Adhere to communication scripts for various topics.

• Assess customer needs, clarify details, research, and provide solutions or alternatives.

• Utilize company and client resources to ensure accurate call handling.

• Promote products when opportunities present themselves.

• Transition smoothly between tasks while maintaining composure.

• Ensure timely attendance and punctuality for all scheduled shifts.

• Maintain a positive and professional demeanor during customer interactions.

• Participate in cross-training as required.

⛳️ Requirements

• A minimum of 3–6 months of experience in customer service or customer support is preferred.

• Prior experience in a call center or office environment is a plus.

• Basic computer proficiency is necessary.

• Must be a quick learner and capable of working independently.

• Strong verbal communication skills and active listening abilities are required.

• Candidates must be at least 18 years old.

• A background check is mandatory in accordance with state and federal regulations.

• Applicants must reside in Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Candidates must provide their own equipment and workspace.

• A secure, reliable, dedicated high-speed internet connection is required.

• An established workspace with a desk, chair, electrical outlet, and direct LAN connection is necessary.

• An Intel Core i5-8250U series processor or better is required.

• A minimum of 8GB RAM on Windows 10 or higher, 64-bit is required.

• A screen resolution of 1280x768 or higher is necessary; one monitor is required, with dual monitors preferred.

• A USB headset is mandatory.

• A laptop or desktop is required; Chromebooks, netbooks, and tablets are not acceptable.

• Up-to-date antivirus software must be installed, and a recent scan should be completed.

• A firewall must be enabled.

🏝️ Benefits

• Shift differential pay (an additional $1/hour for nights and weekends).

• Paid training that typically lasts between 1–3 days.

• Opportunity for the position to evolve into regular full-time or part-time employment based on attendance, performance, and business needs.