Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to telephone inquiries from customers regarding the products and services offered by clients.

• Deliver exceptional service with a courteous and professional demeanor.

• Assist clients with holiday orders, ranging from fruit baskets to premium steaks.

• Handle a substantial volume of incoming or outgoing calls promptly.

• Respond to customer inquiries and issues about products and services via phone, email, or chat.

• Adhere to established communication scripts.

• Determine customer needs, provide clarification, research, and offer solutions or alternatives.

• Utilize company and client resources effectively to manage calls accurately.

• Promote additional products when suitable opportunities present themselves.

• Shift between tasks seamlessly while maintaining professionalism.

• Ensure punctuality and consistent attendance during scheduled shifts.

• Maintain a positive and professional demeanor during customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• A minimum of 3–6 months of customer service or support experience is preferred.

• Previous experience in a call center or office setting is advantageous.

• Basic computer proficiency is required.

• Must be a quick learner and capable of working independently.

• Strong verbal communication skills and active listening abilities are essential.

• Candidates must be at least 18 years old.

• A background check compliant with state and federal laws will be necessary.

• Must provide personal equipment and a suitable workspace.

• Reliable, secure, and dedicated high-speed internet connection is required.

• Must have a designated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.

• Intel® Core™ i5-8250U Series processor or better is required.

• 8GB memory on Windows 10 or higher (64 bits) is mandatory.

• A minimum screen resolution of 1280x768; one monitor is required, dual monitors are preferred.

• A USB headset is necessary for the role.

• Either a laptop or desktop is required; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software must be installed with a recent scan completed.

• The firewall must be enabled on the device.

🏝️ Benefits

• Shift differential offering an additional $1/hour for nights and weekends.

• Paid training typically lasts 1–3 days from 9:00 am to 6:00 pm (EST).

• Potential to transition into regular full-time or part-time employment based on attendance, performance, and business needs.

• Opportunity to work from home.

• Temporary seasonal position with 20–40 hours of work per week.