Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to phone inquiries from customers regarding the goods and services of clients.

• Deliver exceptional, professional, and helpful customer service.

• Support clients with seasonal holiday orders, such as fruit baskets and steaks.

• Handle a significant volume of inbound or outbound calls promptly.

• Resolve customer inquiries and issues through phone, email, and/or chat.

• Adhere to communication scripts for various topics.

• Determine customer needs, clarify details, research, and offer solutions or alternatives.

• Utilize company and client resources effectively to manage calls accurately.

• Promote products when opportunities present themselves.

• Transition smoothly between tasks with composure.

• Maintain consistent punctuality and attendance for all scheduled shifts.

• Uphold a positive and professional demeanor during customer interactions.

• Participate in cross-training as required.

⛳️ Requirements

• A minimum of 3–6 months of customer service or support experience is preferred.

• Previous 3–6 months of experience in a call center or office environment is advantageous.

• Basic computer proficiency is required.

• Ability to learn quickly and work independently.

• Strong verbal communication and phone skills, along with active listening abilities.

• Must be at least 18 years old.

• A background check is mandatory, in compliance with state and federal regulations.

• Candidates must provide their own equipment and workspace.

• Reliable, secure, dedicated high-speed internet service is essential.

• A designated work area equipped with a desk, chair, electrical outlet, and direct LAN connection is necessary.

• An Intel® Core™ i5-8250U Series processor or higher is required.

• A minimum of 8GB memory running Windows 10 or higher, 64-bit is needed.

• Screen resolution of 1280x768 or greater; one monitor is required, dual monitors are preferred.

• A USB headset is necessary.

• A laptop or desktop computer is required; Chromebooks, netbooks, and tablets are not accepted.

• Up-to-date antivirus software must be installed, with a recent scan completed.

• Firewall must be enabled.

• Candidates must reside in one of the specified eligible U.S. states.

🏝️ Benefits

• Shift differential of an additional $1/hour for night and weekend shifts.

• Paid training, typically lasting 1–3 days.

• Opportunity to transition to regular full-time or part-time positions based on attendance, performance, and business requirements.

• Work-from-home arrangement available.

• Flexible scheduling options ranging from 20 to 40 hours per week.