Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to telephone inquiries from customers regarding the goods and services offered by clients.

• Deliver exceptional, helpful, and professional customer service.

• Assist customers with seasonal holiday orders, such as fruit baskets and steaks.

• Handle a significant volume of inbound and outbound calls promptly.

• Address customer inquiries and concerns via phone, email, and/or chat.

• Adhere to communication scripts tailored to various topics.

• Assess customer needs, clarify details, research information, and provide solutions or alternatives.

• Utilize company and client resources to accurately manage calls.

• Promote additional products when opportunities present themselves.

• Efficiently switch between tasks while maintaining composure.

• Ensure punctuality and attendance during scheduled shifts.

• Maintain a positive and professional demeanor during customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• Prior experience in customer service or customer support for 3–6 months is preferred.

• Experience in a call center or office environment for 3–6 months is advantageous.

• Basic computer proficiency is necessary.

• Capability to learn swiftly and work autonomously.

• Excellent phone and verbal communication skills, including active listening.

• Applicants must be at least 18 years old.

• A background check is required in compliance with state and federal regulations.

• Residency in Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming is mandatory.

• Must supply personal equipment and workspace.

• Secure, reliable, and dedicated high-speed internet service is required.

• A designated work area with a desk, chair, electrical outlet, and a direct LAN connection is necessary.

• An Intel Core i5-8250U Series processor or higher is required.

• A minimum of 8GB memory on Windows 10 or higher (64-bit) is needed.

• Screen resolution must be at least 1280x768 or greater.

• One monitor is required; dual monitors are preferred.

• A USB headset is necessary.

• A laptop or desktop is required; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software must be installed, with a recent scan completed.

• Firewall must be enabled.

🏝️ Benefits

• Shift differential: an additional $1/hr for evening and weekend shifts.

• Paid training, typically lasting 1–3 days.

• Opportunity to transition to regular full-time or part-time employment based on attendance, performance, and business requirements.

• Work-from-home arrangement with a Bring Your Own Device policy.