Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to telephone inquiries from customers about clients' products and services.

• Deliver exceptional, professional, and helpful customer service.

• Assist customers with holiday orders, including items like fruit baskets and steaks.

• Handle a high volume of inbound or outbound calls efficiently.

• Address customer inquiries and issues via phone, email, and/or chat.

• Adhere to communication scripts for various topics during interactions.

• Determine customer needs, clarify information, research solutions, and offer alternatives.

• Utilize company and client resources to effectively manage calls.

• Promote products when suitable opportunities present themselves.

• Switch between tasks seamlessly while maintaining efficiency and composure.

• Uphold punctuality and attendance during scheduled hours.

• Maintain a positive and professional demeanor in customer communications.

• Participate in cross-training as requested.

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or customer support.

• Previous 3–6 months of experience in a call center or office environment is advantageous.

• Basic proficiency in computer skills.

• Ability to learn quickly and work independently.

• Strong verbal communication skills and active listening abilities on the phone.

• Must be at least 18 years old.

• Background check is mandatory, in compliance with state and federal regulations.

• Must supply own equipment and workspace.

• Reliable, secure, and dedicated high-speed internet service is required.

• An established workspace with a desk, chair, electrical outlet, and direct LAN connection is necessary.

• Intel Core i5-8250U Series processor or higher is needed.

• Minimum of 8GB memory on Windows 10 or a higher 64-bit version.

• A screen resolution of at least 1280x768 is required; one monitor is mandatory, and dual monitors are preferred.

• A USB headset is necessary.

• A laptop or desktop computer is required; Chromebooks, netbooks, and tablets are not accepted.

• Up-to-date antivirus software must be installed, with a recent scan completed.

• A firewall must be enabled.

🏝️ Benefits

• Paid training, generally lasting 1–3 days from 8:00am–5:00pm CST.

• Shift differential: an additional $1/hour for work during nights and weekends.

• Opportunity to transition to regular full-time or part-time employment based on attendance, performance, and organizational needs.

• Flexible work-from-home arrangement.

• Equal Opportunity Employer for Veterans, Disabled individuals, and the LGBTQ+ community.

• Participation in the E-Verify program.