Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to telephone inquiries from customers regarding the goods and services of clients.

• Deliver exceptional service with a friendly, professional demeanor.

• Assist customers with holiday-themed orders, including fruit baskets and steaks.

• Handle a significant volume of inbound or outbound calls promptly.

• Resolve customer inquiries and issues related to products and services through phone, email, and/or chat.

• Adhere to communication scripts tailored to various topics.

• Assess customer needs, clarify details, conduct research, and offer solutions or alternatives.

• Utilize company and client resources to manage calls accurately.

• Promote additional products when suitable opportunities present themselves.

• Transition between tasks effectively while maintaining a calm demeanor.

• Ensure punctuality and consistent attendance during scheduled hours.

• Maintain a positive and professional attitude in all customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or customer support.

• A background of 3–6 months in a call center or office environment is advantageous.

• Basic computer proficiency is necessary.

• Must be a quick learner capable of working independently.

• Excellent phone and verbal communication abilities, along with active listening skills.

• Candidates must be at least 18 years old.

• A background check is required, in accordance with state and federal laws.

• Applicants must provide their own equipment and workspace.

• Reliable, secure, and dedicated high-speed internet service is essential.

• A dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection is required.

• An Intel® Core™ i5-8250U Series processor or better is necessary.

• Must have at least 8GB of memory on Windows 10 or higher, 64-bit.

• A screen resolution of 1280x768 or higher is required; one monitor is mandatory, dual monitors are preferred.

• A USB headset is required.

• A laptop or desktop computer is necessary; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software must be installed with a recent scan completed.

• A firewall must be enabled.

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts.

• Paid training, generally lasting 1–3 days.

• Opportunity to transition to regular full-time or part-time positions based on attendance, performance, and business requirements.

• Work-from-home arrangement.

• BYOD (Bring Your Own Device) equipment and workspace arrangement.