Customer Service Representative, U.S./Mexican

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage the preparation, monitoring, and coordination of documentation for customs release pertaining to commercial goods imported into Mexico and exported to global destinations.

• Offer customer service support to clients, vendors, and service providers in obtaining the necessary import/export documentation.

• Assist in establishing Mexican IOR files in collaboration with the Buckland MX broker Portfolio Partnership.

• Integrate legal Mexican files on IOR and update forms to meet compliance with Mexican regulations.

• Oversee shipments to ensure timely customs clearance across Air, Land, and Ocean transport modes.

• Communicate, delegate, and expedite the clearance of shipments through various ports in conjunction with Buckland MX vendors, following client priorities and instructions.

• Support compliance and monitor operations for V1, RT, F4, A3, and other processes.

• Prepare customs and internal documentation required for customs clearance.

• Organize daily tasks, prioritize activities, and define urgent process reviews for warehouse and office enhancements.

• Complete mid- to high-volume customs clearance for shipments through Mexican ports of entry and exit.

• Generate daily and weekly shipment-status reports.

• Evaluate customs operation performance for Mexican vendors.

• Provide requested information for Mexican trade compliance.

• Audit BGSS and ensure timely uploading of shipment documents to the Buckland Portal.

• Address queries promptly, efficiently, and professionally.

• Integrate Summary Shipment for Liquidation Box Reports.

• Deliver management reports and maintain full billing accountability.

• Serve clients and report any issues to the Team Leader or Manager.

• Adhere to the Buckland Quality System (BQS).

• Carry out other assigned duties or projects.

⛳️ Requirements

• Over 5 years of experience in Mexican Import/Export Operations.

• Bachelor’s Degree in International Business, International Commerce, or International Logistics.

• Solid understanding of Mexican legislation related to Foreign Trade Business.

• Customs experience is beneficial.

• Proficient in Microsoft Office, with strong Excel skills; familiarity with Windows is an asset.

• Exceptional customer service abilities and skills in generating and following up on sales leads.

• Capability to identify, develop, and implement process improvement initiatives.

• Proven problem-solving and organizational skills with a keen attention to detail.

• Strong focus on detail and the ability to manage multiple tasks simultaneously.

• Team player who can also work independently.

• Above-average and accurate typing skills.

• Proficiency in English, either as a native or second language (TOEFL score of 550).

• Willingness to work weekends and holidays as needed.

• Some travel may be necessary to various office locations.

• Valid US Visa B1/B2.

• Impeccable personal record.

• Position regulated by Mexico STPS.

• Must be legally eligible to work for the Company at all times.

• Valid Passport and willingness to occasionally travel to the USA/Canada.

• Preference for candidates located in Cd. Juarez, Chihuahua.

• Occasionally able to carry/lift loads of up to 25 lbs.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness programs.

• Supportive work environment fostering teamwork and collaboration.