Customer Service Representative, Swiss German

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Act as the primary point of contact for Swiss premium clients in the food sector.

• Deliver expert assistance to customers regarding a variety of inquiries and issues.

• Function as a coffee expert for a client associated with the Nestlé Group.

• Offer customer support to clients in Switzerland.

• Commit to full-time shifts during operating hours of Monday–Friday, 08:00–18:00, and Saturday, 09:00–17:00.

⛳️ Requirements

• Proficiency in Swiss German at a minimum C1 level.

• English proficiency at B1 level is a plus.

• Excellent communication skills, dependability, and dedication.

• Eagerness to learn and ability to collaborate effectively within a team.

• Proficient computer skills.

• Stable internet connection for remote work: 10 Mbps download; 5 Mbps upload.

• Use of antenna routers and 5G routers is not allowed.

🏝️ Benefits

• Permanent employment contract.

• Daily hot meal allowance (14.5 KM net) for each working day.

• Transportation allowance (60 KM net).

• Full-time contract effective from the first day of training.

• Four weeks of paid training at our office in Sarajevo.

• TP B&H covers accommodation, transportation, and all expenses during training.

• Potential to earn extra monthly bonuses of up to 500 KM gross.

• Additional paid work on public holidays or for voluntary overtime.

• Option to work from home.