Customer Service Representative – Student Outreach

This is a fully remote position, open to applicants in Florida, +7 more states.

📋 Description

• Oversee incoming and outgoing customer communications via calls, chats, and texts while achieving productivity targets.

• Deliver prompt, accurate, and professional support for all customer inquiries.

• Record and update customer details in the CRM system.

• Adhere to escalation procedures and company policies to ensure effective resolution.

• Ensure compliance with all federal, state, and client regulations.

• Implement training materials effectively and disseminate knowledge among team members.

• Achieve or surpass all performance metrics and KPIs.

• Reach out to students on behalf of IonTuition's clients.

⛳️ Requirements

• Stable internet connection.

• Capability to build and maintain rapport through effective communication and prompt follow-up with customers.

• Strong attention to detail.

• Proficiency in prioritizing tasks and multitasking in a fast-paced, deadline-oriented environment.

• Self-motivated individual with a high level of internal drive.

• Proficient in operating and navigating various technical devices and systems.

• Ability to troubleshoot common computer problems.

• High school diploma or equivalent.

• Authorization to work in the U.S. is required; IonTuition participates in E-Verify.

🏝️ Benefits

• Medical benefits through BCBS.

• Dental benefits through DeltaDental.

• Vision benefits through DeltaVision.

• Flexible Spending Account.

• Short and long-term disability coverage.

• Life insurance.

• 401(k) plan.

• Opportunities for career advancement.

• Work-from-home options.

• Equipment provided by the company.