Customer Service Representative, Spanish/English

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Manage back office tickets and deliver 24/7 online inquiry and email response services to customers.

• Address customer inquiries, advice, and suggestions through email or online platforms.

• Assist other business units by liaising with customers.

• Accurately record customer requests and advice provided.

• Offer feedback in the form of documentation.

• Manage customer complaints, special cases, or ad hoc assignments.

• Provide customer support via ticketing systems and live chat.

• Oversee identification approval processes for Binance’s cryptocurrency exchange platform.

⛳️ Requirements

• Customer service experience is not mandatory, though prior experience in the financial industry can be advantageous.

• A college degree or higher is required.

• Preference for trilingual candidates fluent in Spanish, with advanced English skills and proficiency in an additional language.

• A high level of honesty and integrity is essential.

• Must be proactive and detail-oriented.

• A strong sense of responsibility and teamwork is necessary.

• Ability to perform well under pressure.

• Excellent communication skills and a commitment to exceeding expectations.

• A passion for the customer service industry and flexibility to work various shifts is expected.

• An enthusiasm for the crypto industry is preferred.

• Candidates must be fluent in both Spanish and English.

🏝️ Benefits

• Competitive salary along with company benefits.

• Flexible work-from-home options (specific arrangements may vary based on the business team's requirements).

• Opportunities for career advancement and ongoing education.

• A flat organizational structure.

• Independence in a creative work environment.