Customer Service Representative – Seasonal, English

This is a fully remote position, open to applicants in Alabama, +4 more states.

📋 Description

• Manage incoming calls related to customer questions and concerns within a financial or banking services context.

• Uphold a positive, empathetic, and professional demeanor when interacting with customers.

• Address service issues and resolve customer complaints effectively.

• Provide accurate, timely, and satisfactory responses to customer inquiries.

• Handle customer concerns and offer solutions via email, chat, social media, and other communication platforms.

• Refer customer complaints to the Operations Supervisor as needed.

• Ensure that customer issues are addressed promptly and efficiently.

• Deliver precise and comprehensive information using the company's communication channels.

⛳️ Requirements

• Minimum of 1 year experience in a BPO environment.

• Completed high school education.

• Strong interpersonal and comprehension skills.

• Ability to manage escalated situations, remittances, and disputes.

• Exceptional communication abilities.

• Proven skills in probing and problem-solving.

• Proficient in both English and Spanish.

• A laptop or desktop with a processor of at least 2.0 GHz (I5, I7, or higher).

• At least 16GB of RAM.

• A 256 GB hard drive with a minimum of 20GB available free space.

• One available USB port.

• USB headset equipped with a noise-canceling microphone.

• Access to cable or fiber internet; DSL and satellite connections are not allowed.

• Minimum download speed of 10 Mbps and upload speed of 2 Mbps.

• A hardwired connection to the PC or laptop; wireless internet access is not permitted.

🏝️ Benefits

• Opportunities for promotions based on merit, previous performance, and leadership potential.

• Potential for personal and professional growth.

• Support for employee development and mentoring.

• Recognition and assistance for top-performing employees.

• Temporary work-from-home arrangement available.