Customer Service Representative – Public Safety

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Quickly generate and dispatch precise quotes, incorporating pricing from manufacturers for non-stock items, and follow up on outstanding quotes.

• Input and process orders in P21, including OMNIA contract orders, ensuring accurate contract numbers, pricing, and shipping details.

• Verify agency registration in P21 for OMNIA pricing and manage registration when necessary.

• Implement contract pricing regulations, including freight and relevant state contract fees, and escalate pricing inquiries as needed.

• Monitor orders from purchase order to delivery by confirming with vendors, communicating shipping dates, and addressing backorders and delays.

• Manage returns, RMAs, sample requests, and warranty or service issues in collaboration with vendors and the Mallory service team.

• Respond to customer inquiries via phone, email, and Teams, directing technical or product-selection questions to the appropriate parties.

• Record customer interactions, cases, and quote modifications in Dynamics CRM.

• Recognize and forward sales opportunities to account managers.

• Assist a large volume of line items across various account managers while upholding accuracy.

• Work in conjunction with purchasing, accounts receivable, shipping, and service teams.

⛳️ Requirements

• Minimum of 1 year of customer service, order entry, or inside sales support experience, ideally in distribution.

• Exceptional attention to detail concerning numbers, part numbers, pricing, and customer data.

• Strong written and verbal communication skills, along with a sense of urgency regarding customer needs.

• Capability to handle a high volume of open quotes and orders without oversight.

• Willingness to quickly learn new systems, including ERP and CRM software.

• Ability to work autonomously as well as collaboratively within a team.

• Proficient in Microsoft Office.

• Familiarity with P21 or another distribution ERP system.

• Experience supporting government, public safety, or public sector clients.

• Knowledge of cooperative purchasing contracts (OMNIA Partners, Sourcewell, state contracts) or government purchase orders and RFQs.

• Background in safety, PPE, fire, law enforcement, or emergency response products.

• Experience sourcing non-stock items from manufacturers.

• Proficiency in Dynamics CRM.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401(k) plan with employer matching.

• Employer-funded Long Term Disability coverage.

• Optional Term Life, Accident, and Disability Insurance.

• Employee Assistance Program offering financial wellness and planning support.

• Paid time off.

• Seven paid holidays throughout the year.

• Annual appraisals and bi-annual performance reviews.

• Opportunities for certifications and ongoing job development.

• Potential for promotion and career advancement.

• Supportive company culture.