Customer Service Representative, Personal Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer inquiries promptly and professionally via email.

• Provide exceptional assistance to customers over the phone.

• Oversee, monitor, and train the AI-driven email response system to ensure effective and consistent customer communication.

• Update and maintain website content as necessary.

• Offer administrative and operational support across various business areas.

• Process customer requests, orders, and inquiries, ensuring follow-up as needed.

• Keep accurate records of customer interactions and communications.

• Work collaboratively with team members to resolve customer issues and enhance service processes.

• Perform additional duties and support business operations as required.

⛳️ Requirements

• Advanced proficiency in English (both written and spoken).

• Advanced proficiency in Spanish (both written and spoken).

• Proven professionalism and strong interpersonal skills in customer interactions.

• Previous experience in customer service is mandatory.

• Required proficiency with Shopify or similar e-commerce platforms.

• Excellent email communication skills.

• Professional, courteous, and customer-centric attitude.

• Strong organizational abilities with meticulous attention to detail.

• Experience with Redo is a plus; training will be provided.

• Familiarity with managing and training AI-based email response systems.

• Capacity to quickly master new systems, software, and workflows.

• Demonstrated ability to consistently meet deadlines in a dynamic environment.

• Comfortable working within structured processes and established workflows.

• Proficient in Microsoft Office (Word, Excel, Outlook) and standard business tools (email, spreadsheets, document management).

• Innovative thinker, highly adaptable, committed, self-driven, and confident.

• Positive outlook with the ability to learn and adjust swiftly.

• Capable of accurately understanding and following established processes with minimal supervision.

• Willing to work during U.S. Eastern Time (New York) business hours and adjust to business requirements.

• Interested in long-term career opportunities.

• Must have a reliable computer (Windows 10 or newer), dual monitors, and stable high-speed internet connection.

🏝️ Benefits

• Complete remote work setup.

• Full-time position requiring 40 hours each week.

• Long-term career opportunity available.

• Supportive work environment with opportunities for growth.