Customer Service Representative – Part Time

This is a fully remote position, open to applicants in Texas.

📋 Description

• Ensure that healthcare accounts assigned by clients are billed and settled accurately and promptly.

• Provide assistance to patients regarding billing questions, payments, payment plans, claims, benefits, and coverage.

• Handle inbound and outbound telephone inquiries by following standard procedures and scripts.

• Collect information, conduct research, and address customer inquiries effectively.

• Offer appropriate resolution options in a timely manner.

• Educate customers and patients about available services and evaluate their needs.

• Organize work to guarantee proper phone coverage, prioritize calls, and escalate issues as necessary.

• Contribute to the planning and execution of departmental goals, making recommendations to management to enhance efficiency and effectiveness.

⛳️ Requirements

• High school diploma or a college degree from an accredited institution.

• Fluency in Spanish is preferred.

• Two to five years of experience in medical revenue cycle management is desirable.

• Practical or classroom knowledge of medical concepts is required.

• Solid understanding of the medical revenue cycle.

• Excellent verbal, written, and interpersonal communication skills are essential.

• Comprehensive knowledge of HIPAA rules and regulations.

• Strong attention to detail.

• Reliable attendance record.

• Proven ability to collaborate effectively within a team environment.

• Ability to perform tasks in alignment with the company's mission and values.

• Proficient in Microsoft Office Suite applications.

🏝️ Benefits

• Eligible for a quarterly bonus.