Customer Service Representative, Mandarin Bilingual

This is a fully remote position, open to applicants in Hong Kong.

📋 Description

• Manage customer inquiries, calls, messages, and CRM records in both English and Mandarin.

• Prepare and review estimates, product specifics, pricing, and glass/order details.

• Issue invoices and collect deposits from customers.

• Conduct follow-ups with customers and facilitate approvals.

• Assist with scheduling tasks.

⛳️ Requirements

• A minimum of 3 years of demonstrated experience as a Customer Service Representative in either a B2C or B2B environment.

• Strong communication skills in both English and Mandarin, both written and spoken (at least B2 level).

• Exceptional communication abilities via phone, email, and instant messaging platforms.

• Robust organizational and time management capabilities.

• Tech-savvy and knowledgeable about current technologies, including desktop sharing, cloud services, CRM, and VoIP.

• Proficient in word-processing software and spreadsheets (e.g., MS Office).

• Familiarity with online calendars and scheduling tools (e.g., Google Calendar).

• Proactive and self-assured with a strong attention to detail.

• USB headset equipped with noise-cancellation features.

• Functional webcam.

• A computer with a minimum processor speed of 1.8 GHz and at least 4GB of RAM.

• Primary internet service speed: at least 25 Mbps cable connection.

• Backup internet service speed: at least 10 Mbps.

🏝️ Benefits

• Performance incentives.

• Job security and stability.

• Paid training programs.

• An inclusive workplace culture.

• Opportunities for upskilling.

• 100% remote work flexibility.

• A highly supportive team environment.

• Prospects for career advancement.

• A fun work atmosphere.

• Holiday and overtime pay.