Customer Service Representative, Mandarin Bilingual

This is a fully remote position, open to applicants in China.

📋 Description

• Manage inquiries, calls, messages, and CRM records from English- and Mandarin-speaking customers.

• Prepare and review estimates, product specifications, pricing, and glass/order details.

• Issue invoices and gather deposits.

• Follow up with clients.

• Coordinate necessary approvals.

• Assist with scheduling tasks.

⛳️ Requirements

• A minimum of 3 years of demonstrated experience as a Customer Service Representative in either a B2C or B2B environment.

• Strong communication skills in both English and Mandarin, written and verbal (minimum B2 level).

• Exceptional phone, email, and instant messaging communication abilities.

• Robust organizational and time management skills.

• Proficient in technology and familiar with contemporary tools such as desktop sharing, cloud services, CRM, and VoIP.

• Experience with word-processing applications and spreadsheets (e.g., MS Office).

• Understanding of online calendars and scheduling tools (e.g., Google Calendar).

• A USB headset equipped with noise cancellation.

• A functioning webcam.

• A computer with a minimum of 1.8 GHz processor and at least 4GB RAM.

• Primary internet service speed of no less than 25 Mbps cable connection.

• Backup internet service speed of at least 10 Mbps.

🏝️ Benefits

• Performance Incentives.

• Job Security and Stability.

• Paid Training.

• Inclusive Culture.

• Upskilling Opportunities.

• 100% Work-From-Home.

• Exceptionally Supportive Team.

• Opportunities for Career Growth.

• Fun Work Environment.

• Holiday & Overtime Pay.