Customer Service Representative, Mandarin

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Manage incoming customer inquiries through email, chat, and phone in a professional and timely manner.

• Deliver accurate information, solutions, and assistance to customers.

• Effectively resolve customer issues while upholding a high level of empathy and professionalism.

• Record customer interactions and update records in the system diligently.

• Refer complex issues to the appropriate teams when necessary.

• Collaborate closely with team members and supervisors to meet performance targets and service level agreements.

• Maintain a positive, customer-centric attitude at all times.

⛳️ Requirements

• Proficiency in Mandarin (both spoken and written) as well as English.

• Prior experience in a customer service or call center setting is advantageous, though fresh graduates are encouraged to apply.

• Excellent communication and problem-solving abilities.

• Capacity to manage multiple tasks and thrive under pressure.

• Willingness to work on rotational shifts, including weekends and public holidays.

• Residing in Johor or open to relocation.

🏝️ Benefits

• Competitive salary and benefits package.

• Paid training and opportunities for career development.

• A supportive and diverse work environment.

• Opportunities for advancement within the company.