Customer Service Representative – Logistics, B2B

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Accurately enter and review sales orders, ensuring that all customer, product, pricing, and order details are complete prior to processing.

• Confirm customer pricing using price sheets, product costs, freight charges, warehouse fees, and other pertinent information.

• Detect discrepancies in pricing, cost, margin, and orders before they lead to operational or customer issues.

• Conduct basic business calculations involving percentages, costs, margins, multiplication, and division to ensure order precision.

• Investigate any information that appears to be incorrect or inconsistent instead of processing it blindly.

• Raise discrepancies and proactively communicate with the appropriate team members to facilitate a resolution.

• Maintain a high degree of accuracy while efficiently managing substantial volumes of order and operational data.

• Professionally address customer inquiries via email as your understanding of the business expands.

• Gradually take on occasional inbound and outbound customer calls after becoming familiar with the company’s products and processes.

• Acquire enough knowledge of the company’s logistics, order management, pricing, and operational workflows to identify anomalies.

⛳️ Requirements

• Previous experience in customer service, customer-facing roles, or operational support.

• Proficient in English across speaking, writing, and reading.

• Strong numerical abilities and comfort with percentages, costs, margins, multiplication, division, and basic business calculations.

• Exceptional accuracy and attention to detail when analyzing orders, prices, costs, spreadsheets, and other business data.

• Capacity to identify unusual or inaccurate figures and investigate them prior to proceeding.

• Professional written communication skills and confidence in raising questions or concerns when information is ambiguous.

• Experience in accounting, banking, finance, order processing, or other data-intensive environments (preferred).

• Background in entering or reviewing large volumes of sales orders or transactional data (preferred).

• Familiarity with logistics, warehousing, freight, or supply chain operations (preferred).

• Experience with spreadsheets, order management platforms, ERP systems, or similar business software (preferred).

• Prior experience communicating with U.S.-based customers or teams (preferred).

🏝️ Benefits

• Opportunity for remote work.

• Full-time, long-term contractor arrangement.

• Structured onboarding and support designed for professionals working remotely.