Customer Service Representative II

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage customer inquiries through a maximum of two communication channels, such as phone, email, or chat.

• Offer detailed information regarding products and services.

• Address complex customer issues promptly and effectively.

• Follow up with customers to verify the resolution of their issues.

• Meticulously document customer interactions in the organization’s CRM system.

• Handle escalated cases and ensure effective resolution.

• Manage high-pressure situations with professionalism.

• Comply with company policies and procedures.

• Achieve or surpass performance targets for related KPIs.

• Engage in training and ongoing learning modules.

• Collaborate with other departments to resolve customer concerns.

• Maintain a positive, empathetic, and professional demeanor.

• Perform additional duties as assigned.

⛳️ Requirements

• At least 2 years of prior customer service experience, ideally in a call center setting.

• Excellent communication skills, both written and verbal.

• Familiarity and experience with a CRM system.

• Proficient in using computers and various software applications.

• Strong problem-solving abilities.

• Exceptional attention to detail.

• Must be comfortable providing support across multiple channels.

• Experience with Shopify, Gorgias, and Asana is preferred.

• Must reside in the Philippines.

• Availability for a 20-hour-per-week schedule within 8AM–8PM EST, Monday to Sunday.

• Seasonal engagement from October 28 to December 24.

🏝️ Benefits

• Bring Your Own Device (BYOD) arrangement.

• Opportunity to extend the seasonal contract.

• Access to training programs and continuous learning modules.

• Equal Employment Opportunity employer.