Customer Service Representative II

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries through a maximum of two communication channels, such as phone, email, or chat.

• Offer comprehensive information regarding products and services.

• Resolve intricate customer issues promptly and efficiently.

• Follow up with customers to ensure resolution and satisfaction.

• Accurately record customer interactions in the CRM system.

• Manage escalated cases and ensure their effective resolution.

• Handle high-pressure situations with professionalism.

• Comply with company policies and procedures.

• Achieve or surpass performance targets related to KPIs.

• Engage in training programs and ongoing learning opportunities.

• Collaborate with other departments to address customer concerns.

• Maintain a positive, empathetic, and professional demeanor with customers and colleagues.

• Carry out additional duties as assigned.

⛳️ Requirements

• At least 2 years of prior customer service experience, preferably in a call center setting.

• Excellent communication abilities, both verbal and written.

• Familiarity and experience with a CRM system.

• Proficient in utilizing computers and various software applications.

• Strong problem-solving capabilities.

• Keen attention to detail.

• Availability to work the 9 AM to 6 PM EST schedule, which may vary.

🏝️ Benefits

• Competitive salary.

• Compliance with government-mandated benefits.

• Retirement Savings Plan with Company Matching.

• Life Insurance coverage.

• HMO benefits starting on Day 1.

• Paid time off.

• Birthday leave.

• Bonus and incentive opportunities.

• Access to skills training and personal and professional development.

• Attractive office environment with complimentary lunch provided daily for onsite employees.

• Employee Referral Program.

• Company-supplied equipment.