Customer Service Representative I

This is a fully remote position, open to applicants in New York.

📋 Description

• Foster positive customer relationships both over the phone and in person.

• Collect customer information to identify issues and provide solutions.

• Confirm, schedule, and make changes to customer service appointments.

• Arrange sales meetings for prospective customers.

• Address inquiries related to billing.

• Perform general clerical tasks as assigned.

• Collaborate effectively with the Service and Sales teams.

• Promote the value of services and recommend service enhancements.

• Address customer issues promptly and professionally.

⛳️ Requirements

• High school diploma or equivalent (GED).

• Exceptional listening and communication abilities.

• Friendly phone demeanor with clear verbal communication skills.

• Proficient multitasking skills to accurately enter data while conversing with customers.

• Capability to maintain composure and perform under pressure during busy periods.

• Willingness to assist fellow team members.

• Keen attention to detail and a desire to learn.

• Strong organizational and time management skills.

• Availability to work Monday through Friday, with potential Saturday shifts as needed.

🏝️ Benefits

• Benefits commence on Day 1 for Full-Time Colleagues.

• Opportunities for professional and personal development.

• Various career advancement pathways.

• Access to training and development programs.

• Tuition reimbursement options for Full-Time Colleagues.

• Comprehensive health benefits including Medical, Dental, Vision, Disability, and Life Insurance.

• 401(k) retirement plan featuring company-matching contributions.

• Paid vacation and sick days.

• Company-paid holidays and floating holidays.

• Commitment to health, safety, and flexibility.

• Performance incentives available for numerous positions.

• Competitive salary.