Customer Service Representative I

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Respond to phone inquiries in a courteous, professional, and customer-focused manner.

• Coordinate deliveries, pickups, maintenance, and repair services for all facilities, home care, and hospice providers.

• Serve as a customer liaison regarding product availability, equipment evaluations, and troubleshooting of equipment issues.

• Be the primary point of contact for all inquiries related to customer service.

⛳️ Requirements

• Demonstrated empathy, passion, and enthusiasm for assisting those in need.

• Exceptional attention to detail with the capacity to multitask across various web-based order entry systems.

• Strong written and verbal communication abilities.

• Capability to craft clear and concise messages through email and instant messaging platforms.

• Proficient in speaking clearly and articulately while engaging with both internal and external customers over the phone.

• Strong computer and systems proficiency (Microsoft Office Suite, etc.).

• Access to a home office setup is required.

🏝️ Benefits

• Competitive starting salary.

• Comprehensive PTO plan.

• Access to outstanding health, dental, vision, and supplemental insurance options.

• A top-tier 401k plan that includes company matching and profit sharing.

• All necessary hardware (computer, monitors, etc.) for remote work will be supplied by AdvaCare Systems, or employees may opt for a monthly stipend to use their own equipment if it meets operational standards.