Customer Service Representative, Healthcare

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming and outgoing calls from clients, caregivers, and family members.

• Address inquiries, requests, and concerns promptly and with empathy.

• Maintain a warm, professional, and reassuring tone throughout all interactions.

• Escalate complex or sensitive issues to the appropriate team member.

• Assist in coordinating schedules between clients and caregivers.

• Communicate updates, changes, and confirmations regarding schedules.

• Follow up on outstanding items.

• Enter, update, and accurately maintain client and caregiver records in the EMR system.

• Ensure that documentation is complete, current, and meets internal standards.

• Navigate the EMR system to access information and support real-time phone interactions.

• Assist with administrative tasks and operational coordination.

• Help with data entry, reporting, and other back-office functions.

• Keep organized records and contribute to seamless daily operations.

⛳️ Requirements

• Confident, clear, and professional phone demeanor.

• Experience utilizing an EMR system or healthcare management software in a professional setting.

• Previous experience in healthcare, home care, medical administration, or a related field.

• Strong written and verbal communication skills in English.

• Highly organized with a keen attention to detail and consistent follow-through.

• Empathetic and patient when engaging with clients, caregivers, and family members.

• Reliable and self-motivated in a fully remote work environment.

• Available for full-time work during US business hours.

• Experience in home care, home health, or a comparable community-based care setting (preferred).

• Familiarity with scheduling software or care coordination platforms (preferred).

• Background in customer service within a healthcare or social services organization (preferred).

• Experience supporting a distributed or remote care team (preferred).

• Updated resume is required for application.

• A short 1–2 minute Loom video submission is required; only candidates who provide one will proceed to the next step.

🏝️ Benefits

• Paid in USD on a bi-monthly basis: every 15th and 30th.

• Paid Time Off in accordance with company policy.

• Holidays observed per company guidelines.

• 100% remote work setup.

• Stable, full-time position.

• Supportive team environment.

• Comprehensive onboarding and training provided.

• The team is committed to investing in your success.