Customer Service Representative – Government Products

This is a fully remote position, open to applicants in Nebraska, +3 more states.

📋 Description

• Address service inquiries related to claims, enrollment, billing, and pharmacy.

• Analyze contracts and clarify benefits.

• Provide assistance to members via telephone.

• Implement service recovery strategies for intricate situations.

⛳️ Requirements

• High School Diploma, GED, or an equivalent qualification.

• A minimum of 2 years of experience in customer service.

• Outstanding verbal and written communication abilities.

• Capability to provide exceptional service quality.

• Proficient in multitasking and effective time management.

• Skill in recognizing opportunities for process enhancements.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Paid time off.

• Observance of holidays.

• Paid time off for volunteering.

• Contributions to a 401K plan.

• Caregiver support services.