Customer Service Representative, English/Spanish Bilingual

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver professional, friendly, and solution-oriented customer support through phone, live chat, and email.

• Act as the initial point of contact for customer inquiries regarding Fleetworthy’s entire product suite.

• Investigate and address customer concerns, including billing inquiries, and determine when to resolve issues independently versus when to escalate.

• Maintain and update customer accounts using proprietary internal systems and CRM software.

• Collaborate with team members and internal partners to provide timely resolutions and ensure a smooth customer experience.

• Participate in team initiatives by offering feedback, mentoring newer team members, and engaging in continuous improvement activities.

⛳️ Requirements

• Associate degree in Business, Communications, or a related field is required.

• 1–2 years of experience in customer service or client-facing roles, preferably within a multi-channel support setting.

• Strong structured problem-solving abilities; capable of resolving issues independently and knowing when to escalate.

• Exceptional verbal and written communication skills; skilled in building trust and de-escalating tense situations.

• Ability to support colleagues, cultivate working relationships, and contribute to team objectives.

• Capacity to mentor others, share ideas, and promote a positive, inclusive work environment.

• Organized and detail-oriented; adept at managing and prioritizing tasks while ensuring accuracy and professionalism.

• Proficient in MS Office (Excel, Word, Outlook, PowerPoint); proficiency in Excel is essential.

• Familiarity with Salesforce or comparable CRM systems.

• Bilingual in English and Spanish is preferred but not mandatory.

🏝️ Benefits

• Comprehensive health insurance, including medical, dental, and vision coverage.

• Generous paid time off and holidays.

• Opportunities for professional development and career advancement.

• A dynamic and inclusive work environment.