Customer Service Representative, English/Spanish Bilingual

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for customer inquiries through phone, chat, and email regarding Fleetworthy’s product offerings.

• Analyze and resolve customer concerns, including billing inquiries, determining when to independently resolve issues or escalate them.

• Keep customer accounts updated in proprietary internal platforms and CRM software.

• Work collaboratively with colleagues and internal teams to ensure prompt resolutions and a smooth customer experience.

• Participate in team initiatives by providing feedback, mentoring newer team members, and engaging in ongoing improvement efforts.

⛳️ Requirements

• An associate degree in Business, Communications, or a related discipline is required; a bachelor’s degree is preferred.

• 1–2 years of experience in customer service or client-facing roles, preferably in a multi-channel support setting.

• Strong structured problem-solving skills and the ability to make judgment calls on when to escalate issues.

• Exceptional verbal and written communication abilities.

• Capability to quickly establish trust and de-escalate tense situations.

• Organized and detail-oriented, with the ability to prioritize and manage workloads while ensuring accuracy and professionalism.

• Proficient in MS Office (Excel, Word, Outlook, PowerPoint); expertise in Excel is essential.

• Familiarity with Salesforce or similar CRM platforms.

• Bilingual in English and Spanish is preferred, as indicated in the skills section, although not mandatory.

🏝️ Benefits

• Equal opportunity employer dedicated to fostering a diverse and inclusive culture.

• A respectful and welcoming workplace environment.

• Consideration for all applicants regardless of protected characteristics, in compliance with relevant laws and regulations.