Customer Service Representative – Emergency

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Provide exceptional customer service and foster lasting value for customers through phone, email, chat, and written communication.

• Address customer service inquiries, including service requests, billing concerns, and energy conservation guidance.

• Manage calls regarding power outages and other urgent situations.

• Employ active listening and probing techniques to deliver solutions.

• Inform customers about suppliers and energy choice programs.

• Offer support to a public utility client and its customers around the clock.

⛳️ Requirements

• Must reside in Virginia; the position requires work to be conducted from within the State of Virginia.

• Availability for full-time hours.

• Must be able to work various shifts, including at least one weekend day.

• Excellent verbal and written communication abilities.

• Motivated by problem-solving and achieving objectives.

• Proficient in Microsoft Office applications.

• Prior experience in customer service is essential.

• Strong skills in multi-tasking.

• High school diploma or equivalent required.

🏝️ Benefits

• Performance incentives are available.

• An additional $1 premium for overnight shifts.

• Comprehensive medical, dental, and vision benefits.

• Paid training sessions.

• Paid time off (PTO).

• Opportunities for career advancement.

• Extra pay incentives.

• Monthly rewards and recognition programs.

• Employee discounts.

• Employee Assistance Program (EAP) and health and wellness initiatives.

• Dedicated personal trainer available through Sutherland.