Customer Service Representative, Dutch

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage all incoming communications from accommodation rental managers and owners.

• Act as the primary point of contact via phone, ensuring efficient call management and maintaining clear, professional communication.

• Continuously enhance your knowledge to respond to customer inquiries and address potential issues effectively.

• Serve as a key liaison for accommodation partners concerning room modifications, rates, availability, and the usage of extranet tools.

• Utilize appropriate tools, processes, and methods to guarantee accurate, valid, and comprehensive information.

• Provide exceptional client service and foster a positive experience for partners.

⛳️ Requirements

• Native or fluent Dutch, both spoken and written.

• Fluent English at a minimum B2 level, both oral and written.

• Capable of identifying, applying, and articulating product/service expertise clearly.

• Willingness to cover morning, weekend, and afternoon shifts on a rotational basis.

• Tech-savvy with full proficiency in Microsoft Office applications.

• Reside in Greece with a reliable internet connection.

• Available for shift rotation Monday to Sunday, from 08:00 to 22:00, with two days off per week.

🏝️ Benefits

• Competitive remuneration package based on experience, skills, and performance.

• A dynamic and creative team environment with a positive and friendly atmosphere.

• 25 days of annual leave each year.

• Meal allowance provided.

• Performance-based bonus.

• Support and tools to help you achieve your full potential.

• And many more!