Customer Service Representative, Danish

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver exceptional customer support to Audi clients through phone, chat, and email channels.

• Address customer inquiries effectively while ensuring a remarkable customer experience.

• Accurately update CRM systems with pertinent customer details.

• Foster strong customer relationships through professional and empathetic communication.

• Aid in customer retention by offering effective solutions.

• Work alongside colleagues and team leaders to meet quality and performance objectives.

• Recognize recurring issues and proactively recommend enhancements.

• Achieve service quality, productivity, and customer satisfaction KPIs.

⛳️ Requirements

• Native or fluent in Danish (C1/C2).

• Proficient in English at a B2 level or higher.

• Excellent communication and problem-solving abilities.

• Customer-oriented mindset with a keen eye for detail.

• Capability to work independently in a remote setting.

• Prior customer service experience is advantageous but not mandatory.

• Must possess the legal right to live and work in Portugal.

• Availability for rotating shifts from Monday to Friday between 07:00 and 19:00.

🏝️ Benefits

• Paid training.

• Continuous learning opportunities.

• Career advancement and growth in an international company.

• A diverse and multicultural work setting.

• A supportive and collaborative team environment.