Customer Service Representative, Customer Success Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will serve as the main point of contact throughout the complete customer journey, including onboarding, ongoing inquiries, and contract termination.

• Manage and document tickets independently.

• Organize the necessary internal processes to ensure that customer issues are addressed effectively.

• Recognize recurring trends in daily support and assist in developing scalable solutions.

⛳️ Requirements

• A strong service orientation paired with a genuine eagerness to resolve issues.

• A confident demeanor and the ability to communicate clearly.

• Familiarity with IT and online platforms; preferably, prior experience with ticketing systems.

• A structured and independent approach to work.

• Excellent proficiency in German and good command of English.

• Ideally, previous experience in technical customer service or within a start-up environment.

🏝️ Benefits

• Significant opportunity to influence your role, including a direct impact on products and processes.

• A small, driven team that values direct communication.

• A remote-first work culture.

• Access to modern equipment.

• Biannual, high-quality team offsite events.

• Company pension plan with a subsidy; optional choices for a home office allowance, Urban Sports Club membership, or childcare support.