Clinical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Educate hospital personnel, including physicians, nurses, radiographers, MRI technologists, and other staff, on the safe and effective operation of Hyperfine’s Swoop Portable MRI System.

• Modify clinical workflows to enhance product value and usage.

• Deliver tailored training and support for new operators while maintaining customer relationships post-installation.

• Build relationships with hospital accounts and provide guidance on best practices and use cases.

• Offer clinical insights and feedback to R&D for new initiatives.

• Assist the sales team by identifying customer needs, communicating opportunities, providing technical support during sales cycles, accompanying site visits, and aiding in product demonstrations.

• Facilitate evaluations of new products, clinical studies, and initiatives related to adoption, utilization, retention, and expansion.

• Streamline customer procedures and workflows.

• Collaborate with stakeholders in sales, product, marketing, clinical sciences, and clinical applications.

• Identify risks of attrition and product deficiencies, escalating suggested follow-up actions.

• Represent Hyperfine and showcase products at trade shows and professional meetings.

• Assist in the development of MRI peer champions and Key Opinion Leaders.

• Provide support for scanner software and firmware updates.

• Conduct scanner implementations and deliver on-site or virtual training for customers.

• Engage in image and case reviews alongside physicians and healthcare professionals.

⛳️ Requirements

• Associate’s degree in Radiology Sciences or a related discipline.

• Registered Technologist with the ARRT (American Registry of Radiologic Technologists) and current MR (Magnetic Resonance) credential or equivalent.

• A minimum of 3 years of experience in clinical MR imaging or comparable experience, such as 3 years in X-ray plus 2 years in MRI within a hospital environment.

• At least 2 years of experience in clinical applications or clinical training.

• Extensive knowledge of critical care environments.

• Experience interacting with physicians, business administrators, clinical staff, and other stakeholders.

• Expertise in MRI safety and screening, including the ability to analyze contraindications.

• Understanding of MRI sequences and protocols.

• Proficient computer skills.

• Willingness to travel up to 75% of the time, including occasional weekend trips.

• Must reside in the designated territory and operate from a home-based office.

• Proximity to a major airport is required.

• Must have a vehicle for ground transportation.

• Candidates must be authorized to work for any employer in the United States; Hyperfine does not sponsor employment visas.

🏝️ Benefits

• Eligibility for the corporate bonus plan.

• Participation in the equity plan.

• Home-based office setup.