Customer Service Representative, Commercial Auto Insurance

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver regular customer service and policy assistance to agents and carriers

• Engage with agents and carriers through various communication channels

• Investigate and address customer inquiries in line with service standards

• Keep an up-to-date understanding of products, services, and promotions

• Evaluate and process applications and documentation for policy issuance

• Organize and manage policy files effectively

• Work collaboratively with team members and cross-functional partners to ensure timely completion of tasks

⛳️ Requirements

• High school diploma or equivalent qualification

• Excellent written and verbal communication abilities

• Capability to assess policy information and resolve issues

• Proficiency in Microsoft Office applications

• Ability to troubleshoot basic equipment issues

• Remote-ready mindset: self-driven and organized

• Must possess the ability to prioritize tasks independently

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Disability insurance

• Life insurance

• 401(k) plan with company matching

• Paid time off

• Company holidays